Refund Policy

1. Free trial

Try PIPS free before you pay. We encourage every school and teacher to use the trial to confirm PIPS suits your needs before subscribing.

2. Cancelling

You can cancel at any time from your Profile page (Manage Subscription). Your plan stays active until the end of the period you have already paid for, then does not renew. We do not provide part-refunds for unused time on a billing period, except as set out below.

3. Refunds

• If you were charged in error (for example a duplicate charge or a charge after you cancelled), contact us and we will refund the amount.
• If you forgot to cancel before a renewal, contact us within 14 days of the charge and we will consider a refund on request.
• Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for a major failure of the service.

4. How to request a refund

Email support@tech2teach.com.au with your school or account name and the date of the charge. Approved refunds are returned to the original payment method, usually within 5-10 business days. All prices are in AUD and include GST.